Product Ideas & Feedback

We often run campaigns for different jobs that target the same contacts. Our campaigns are very specific and we highlight details of the position in our outreach. Because of this, we often have contacts in active campaigns that we want to include in a new campaign. It would be great if there was an option to acknowledge that someone is already on an active campaign, but then be able to add them to another active campaign. And this should apply across the organization (or have the option to apply across the org) so even if my colleague is running a campaign where a contact is assigned, I could run a separate campaign with that same person.

We would like to be able to see when candidates reply for each campaign per email stage (1st email, 2nd email, 3rd email, etc..)

I think a simple but very effective feature could be to download Live Feed. I find the current feature very slow and clicky, have to press next page every 10 or so and then having to scroll up again. It would be brilliant if we could download a report of it choosing a date from 'Last 24 hours' or '7 days' etc etc. Then the consultant can take action on this far easier and share to their whole team in meetings or directly

Hi, Is it possible to modify the Custom Variables feature so that we can add labels to let us know what it's intended use is in that particular sequence? When we have multiple campaigns running, and each uses the Custom Variables for different reasons, it's tough getting them right. Here's a screenshot from the User Guide to show what we see, it's not possible to know from this view what the Custom Variable field is to be used for.

Mark in red people working in a blacklisted company that we added. Directly in SourceWhale and not in CRM

Good morning, here something that would make our life as a user much easier. After making my monthly reports I found it really time consuming finding all contacts in my campaigns who's email bounced back. It would be really helpful if there would be an option in the "Stage" where we can change the status to "bounced". That would help making the stats and reduce manual work. Thanks.

Instead of only being able to test 2 different email variations at a time, it would be really useful to test multiple (unlimited) versions at a time. Allowing users to find the most effective email copy faster.

Give us the option to override this if it is our OWN campaign. I can understand the reason(s) for not allowing users to override this if the contact is in SOMEONE ELSE's campaign (lot's of potential issues there) - but if they are in your own campaign, overriding this makes sense. Example: I put someone in an email only campaign, but they connect with me on LinkedIn. I decide I want to put them into a new 'follow up' campaign specific to LinkedIn messages but I can't put them straight in. I can't put them in because they're still 'live' in the email campaign. Even if I mark them as replied they're still locked into in the email campaign. So I have to go the email campaign and press 'stop outreach' manually, reload the chrome extension and only then can I add them into the new campaign. Let us override this for contacts in our own campaigns.

Should have button that shows just your own live feed.

I would love the ability to tag campaigns, just like we can currently tag contacts. We change our campaigns very frequently, but I would like the ability to run reports based on role or region so that I can group the outreach together. Currently, I would need to multi-add each campaign to the report to review, which is tedious.